Live chat support holds massive amounts of untapped potential for businesses. This function is growing in popularity due to high rates of customer satisfaction, ease of use for consumers, and so much more. Take a look at these reasons why you need live chat on your website:
It’s convenient for potential customers
73% of consumers said that they are highly satisfied after using a live chat, higher than any other form of customer support, including email, social media, and phone. Why? Because it’s convenient and efficient. The most popular times for potential clients to browse your website is after office hours, so your staff won’t be able to answer a call or reply to an email until the next morning. By that time your potential customer may have moved on. The live chat function allows a real person to answer any questions people might have about the services you offer and the technicalities of your business. This quick, reliable response has a huge success rate of turning website visitors into customers.
It cuts down on costs
By cutting down on employee task time and phone expenses, live chat is extremely economically efficient. Since your staff will be spending less time on the phone answering questions, they can dedicate their time to in-house tasks, and leave the question-answering to your live chat representatives.
It increases sales
The results are in: the live chat function has the potential to show a double-digit increase in converted website visits. 62% of consumers are more likely to follow through with a website visit if live chat support is available. In fact, one business of ours received 30+ leads in one month as a result of their live chat function. The key is that a live chat representative can walk the potential client through anything they have questions about, and then personally guide them to your “contact” form. When you have someone to hold their hand through the process, the visit is much more likely to turn into a client.
It guarantees an edge on your competition
Recent studies are showing that the percent of businesses using live chat features is negligible. That means that by implementing this accessible feature with us, you gain a huge edge on your competition. One chat success story went as follows:
Someone was visiting our site and asked me to tell him what we did better than our competitors.
I asked in return “Where you able to chat with any of them today online?”.
He said “no :)”, signed up, and paid for our service that day.
Let’s get started
Don’t waste this huge opportunity to bring in new customers. Presentation Multimedia can set up your website with a live chat function that will encourage potential customers to follow through after visiting your website.